Small Business in a Big World

May 5, 2010

Social Media in Customer Service Field

Filed under: Uncategorized — itbiznez @ 6:10 am

‘[tweetmeme source=”lone_biz_owner” only_single=false]’ Here are some interesting insights about social media and customer service.

Customer Service is a bit of a hot button issue these days. Along with conversations, engagement, and all those other trends, social customer service is receiving its time in the spotlight because, well, there’s real value in integrating more social elements into your customer service model. And by social elements we don’t mean every social technology and online engagement platform you can get your hands on; in many instances, social elements are a shopping-friendly website or a more communicative and helpful call center.

How do social media plays an important role in customer service? Read more from this post — Customer Service in the Age of Social Media.

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2 Comments »

  1. Apple now has Rhapsody as an app, which is a great start, but it is currently hampered by the inability to store locally on your iPod, and has a dismal 64kbps bit rate. If this changes, then it will somewhat negate this advantage for the Zune, but the 10 songs per month will still be a big plus in Zune Pass’ favor.

    Comment by canvas prints — September 30, 2011 @ 4:56 am | Reply

  2. I loved Mint when I first tried it, however, after about 2-3 sync cycles with my financial institution it just stopped updating. When I reported this to customer service, I got a prompt automated response, stating my bank was not allowing them to aggregate my financial information. Seemed fishy to me because I was able to sync my information several times. I have read other blogs and apparently I am not the only one experiencing this particular problem. So frustrating, as I found it saved me a great deal of time; no manual expense tracking. Any suggestions for a similar personal finance app, amigos? I want expense tracking and budget pay down help like YNAB. I know I\’m asking for a lot. Gracias!

    Comment by www.roofingakronoh.net/roofing-contractors-akron/ — June 14, 2013 @ 5:15 am | Reply


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